FAQ

Frequently Asked Questions

Shipping & Delivery

Q: How long does shipping take?

A: We typically process orders within 2-7 business days. Standard shipping takes 3-8 business days, while expedited shipping takes 3-4 business days.

Q: Do you offer free shipping?

A; Yes. We offer free standard shipping on orders to the United States.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of purchase. Items must be in original condition with tags attached.

Q: How do I start a return?
A: Contact our customer service team or visit our returns page to initiate your return.

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay.

Q: Can I modify my order after placing it?
A: Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

Q: How can I contact customer service?
A: You can reach us via email at support@lohaven.co our customer service hours are Monday-Saturday, 8 AM - 8 PM PST. We typically respond in 24 hours.